OPTIONAL COVER CLAIMS

If you need to make a claim, or contact us about an existing claim, please call your dedicated claims handler on the number provided when you reported your claim.

Home emergency cover

The claims handling services for Home Emergency cover are provided by AXA Assistance (UK) Limited.

Please click here to make a claim online.

Alternatively, please call 0345 166 6358.
Lines are open 24 hours a day.

Home emergency claims

Home excess protection

The claims handling services for Home Excess Protection are provided by AXA Assistance (UK) Limited.

You can make a claim 24/7 using the Online Claims Portal, alternatively please call 0345 168 5126.

Lines are open 9am-5pm, Mon-Fri.

Home excess protection claims

Legal expenses

The claims handling services for Legal Expenses are provided by Arc Legal Assistance Limited.

Please call 0345 166 6359.

Lines are open 24 hours a day.

How do I know if it’s really Ageas calling me?

If you are ever unsure whether you are speaking to Ageas or someone acting on behalf of Ageas, end the call and contact us on the number for Claims in your policy booklet.