Making claims easy

If you need to make a claim                              

If something’s happened to your home away from home or camping gear, we’re here to help get you back to nature.

It’ll help us to sort your claim out sooner if you can tick off the following:

• If you’re claiming for loss, theft or malicious damage, you need to report it to the police and get a crime reference number
• Get any temporary repairs sorted, to stop any more damage or loss – keep your invoice and if your claim’s covered, we’ll give you a refund
• Get an estimate for repairs from a local caravan repairer if it’s damaged
• Keep hold of any damaged items as we may need to see them
  
  

When you get in touch

We’ll need your policy number and all the details of your claim. You might need to complete a report form and we’ll also ask you for:

• Proof of ownership – this could be a receipt, or a bank or credit card statement
• Any photos you have before and after the event

We’ll get to work on your claim and pay to either repair or replace your caravan or camping equipment. And if you’ve had a bigger loss, such as a theft or fire, we’ll get a Loss Adjuster on the case to manage every step of your claim.

If your caravan’s been stolen

To get your settlement offer sorted as soon as possible, we’ll need your:

• Proof of purchase invoice
• Spare sets of keys
• Keys for the wheel clamp
• Photos of your caravan
• Estimate of how much it’ll cost to replace your caravan
• CRIS (Caravan Registration Identification Scheme) document

If your caravan’s found – before or after you’ve made a claim – please get in touch with us so we can recover it.

If you’re in an accident 

First, make sure you’re in safe place. Then get as much information as you can – it’ll help us to sort your claim out sooner if you can tick off the following:

• The other driver’s name, address, telephone number and insurer – plus their policy number if they know it
• Their registration number, as well as the make, model and colour
• The weather conditions
• Any injuries or damage to cars or property
• Photos of damaged cars or property
• The names and addresses of any witnesses
• A rough sketch of the accident
• If the police are called, ask for their reference number and station address
  
  

Even if you’re not going to make a claim, please give us a call to let us know what’s happened.

Your legal lowdown

If you’re in an accident and someone’s injured or there’s damage to a car or property, you legally have to pull over and give your name, address and insurance details to the other people involved.

If there’s an injury or you don’t give your details at the scene, you have to report it to the police within 24 hours.

At the scene of the accident don’t:

• Discuss whose fault the accident was
• Apologise or admit any fault or liability
• Forget to record any injuries or damage to cars or property

If you need to make a claim

We’re sorry you or a loved one has been involved in an accident. It’s now our job to make sure your claim is as easy and stress-free as possible. Please get in touch and let us know:

• Your policy number
• Details of the accident

After your accident, make sure you:

• Follow any medical advice
• Keep hold of any reports, certificates, information and evidence
  
  

Just so you know, we may ask you to have a medical examination to process. And in the event of a death, we may ask for a copy of the coroner’s report if a post-mortem is carried out.

Prefer to write to us?

You can get in touch with us at:

PA Claims, Travel Claims Department
Ageas Insurance Limited
Ageas House
Hampshire Corporate Park
Templars Way
Eastleigh
Hampshire
SO53 3YA

If your motorcycle’s been stolen

Call the police and get a crime reference number, as we’ll need this to get your claim sorted. Then we’ll get to work and make you an offer for the market value of your motorcycle, so you can get back to normal.

If your motorcycle’s found – before or after you’ve made a claim – please get in touch with us so we can recover it.

If you’re in an accident

First, make sure you’re in safe place. Then get as much information as you can – it’ll help us to sort your claim out sooner if you can tick off the following:

• The other party’s name, address, telephone number and insurer – plus their policy number if they know it
• Their registration number, as well as the make, model and colour
• The weather conditions
• Any injuries or damage to vehicles or property
• Photos of damaged vehicles or property
• The names and addresses of any witnesses
• A rough sketch of the accident
• If the police are called, ask for their reference number, station address and any helmet cam or video footage

Even if you’re not going to make a claim, give us a call to let us know what’s happened.

Your legal lowdown

If you’re in an accident and someone’s injured or there’s damage to a vehicle or property, you legally have to pull over and give your name, address and insurance details to the other people involved.

If there’s an injury or you don’t give your details at the scene, you have to report it to the police within 24 hours.

At the scene of the accident don’t:

• Discuss whose fault the accident was
• Apologise or admit any fault or liability
• Forget to record any injuries or damage to vehicles or property
  
  

If your motorcycle needs fixing

If you’ve got comprehensive cover with us and your accident was in the UK, we’ll:

• Arrange for your motorcycle to be seen at one of our partnership repairers
• Fix your motorcycle if it’s cost effective
• Collect and redeliver your motorcycle and get it back to you at a time that’s good for you

Whether you were to blame for the accident or not, you’ll need to pay your policy excess to our partnership repairer.      

If your motorcycle can’t be fixed

We’ll arrange for your motorcycle to be assessed by a qualified engineer. If it can’t be fixed, this may be for a number of reasons, including:

• It’s impossible to repair
• It isn’t safe to repair
• The repair costs exceed the market value of your motorcycle
  
  

To get your settlement offer sorted as soon as possible, we’ll need your:

• Certificate of motor insurance
• Vehicle registration document
• MOT test certificate
• Spare set of keys
• Receipt for your motorcycle purchase
• Documentation such as service history or outstanding finance arrangements
  
  

If the accident wasn’t your fault

Not to blame for the accident? You’ll still need to pay your policy excess, but we’ll try and recover 100% of our costs for the claim. That way, you won’t lose your No Claims Discount.

There may be some things you can’t claim for as your policy with us doesn’t cover it. These are called uninsured losses. All is not lost though. If you’ve got a legal expenses policy, this may cover you or you may be able to recover these from the other person or their insurer.