Need to make a claim?

We know it can be a stressful time, so we’re here to help every step of the way and get things back to normal for you, quick smart. You’ll get a dedicated claims advisor who’s on your side, to manage your claim and help you at every step.

How to get in touch

For urgent medical assistance claims

+44 (0) 203 336 7440

If you are abroad and need urgent assistance, please contact the Medical Assistance Service on this number.

Lines are open: 24 hours, 7 days a week

Register a new claim

If you need to register a new claim (except for optional Gadget cover and Financial failure cover). It’s quick and easy online, through the AXA website below.

Register a new claim

To register a new claim or discuss a claim

+44 (0)203 336 7440

To discuss a claim (except under the Gadget or Financial failure section), please contact us on this number.

Lines are open: Mon-Fri 9am - 5pm

Closed: Saturday, Sunday & Bank holidays

Discuss a claim - Gadget

+44 (0) 330 175 7853

To discuss a claim under the Gadget section, please contact Taurus Insurance Services Limited on this number.

Lines are open: Mon-Fri 9am - 5.30pm, including bank holidays.

Closed: Saturday & Sunday.

Taurus Insurance Services Limited,
Suite 2209-2217 Eurotowers, Europort Road, Gibraltar.

Email: ageas.tiga@taurus.gi