Privacy policy

By submitting any information about you and/or others (in which case you will obtain express consent from those individuals affected and will inform them of how their information is being used) within this Website, you and they consent to its use as set out in this Privacy Policy.

This privacy policy covers all websites operated by Ageas (UK) Limited. Any other websites that may be linked to or by our website(s) will be subject to their own policies which may differ from ours. You should carefully read the privacy policies of these websites before submitting any personal information.

Ageas (UK) Limted takes the privacy of individual's data entered into this site seriously and by using this website you consent to us using cookies as described below unless you amend your settings using the links below.

This policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Who we are  

Ageas (UK) Limited (Registered Number: 1093301), whose registered office is Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Registered number: 1093301. Registered in England and Wales.

From August 2016 Ageas (UK) Limited includes: Ageas Insurance Limited; Back Me Up (a trading name of Ageas Insurance Limited); Ageas Retail Limited (trading as Castle Cover, RIAS, Kwik-Fit Insurance Services, Express Insurance Services) and Tesco Underwriting Limited.

Ageas Insurance Limited and Tesco Underwriting Limited are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Ageas Retail Limited is authorised and regulated by the Financial Conduct Authority.

Ageas Protect has been sold to AIG.

AIG Life Limited (previously named Ageas Protect Limited) registered address is AIG Life Limited, The AIG Building, 58 Fenchurch Street, London, EC3M 4AB, registered in England and Wales number 6367921. 
AIG Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The registration number is 473752.

What information we collect and how it is used by us  

The information we collect via this website may include:

  • Any personal details that you type in and submit such as your name, address, e-mail address and other information.
  • Your preferences and use of email updates that are recorded by emails we send you (only if you have selected to receive e-mail updates on products and offers). It is our policy not to pass email addresses to any third parties without first obtaining your consent. You can opt-out of receiving these emails by clicking unsubscribe from the emails we send you.
  • Information submitted for the Motor Insurance Database will be sent on to the Motor Insurance Database via our computer system. In addition, vehicle information submitted may be used for the purpose of updating vehicle data held upon our systems and where appropriate used for rating purposes in conjunction with your appointed agent. The information will not be used for any other purpose.
  • We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.


We will take appropriate technical, physical, legal and organizational measures, to protect your personal information. When we provide personal information to a service provider, the service provider will be selected carefully and required to use appropriate measures to protect the security of your personal information.

Some of your personal information may on occasion, be sent through our e-mail system. Our e-mail system is operated by a third party and uses servers located outside of the EEA which are shared with other parties. We ensure that any such transfer of your personal information through our email system is secure and complies with UK data protection law and guidance.

You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Cookies policy  

What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

How does Ageas use cookies?

On the website (, cookies are used in order to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

During the course of any visit to the website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

By using and browsing the website , you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

Third Party cookies on Website pages

Please note that during your visits to the Website you may notice some cookies that are not related to Ageas. When you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Cookies and how to reject cookies?

A list of the main cookies that set (and what each is used for), together with ways to minimise the number of cookies you receive can be found at the Ageas Cookie List and How To Reject Cookies.

Applicant Privacy Policy  

Before you provide your personal information you should ensure that you have read and understood the statements set out in this data protection form.

The personal information you provide when applying for potential employment and otherwise as part of the recruitment process, will initially be controlled by or on behalf of a company within Ageas UK. The specific company will depend upon which location processes your application.

Your personal information (including sensitive personal information such as information about criminal convictions and your health) will be used for the purpose of your registration, application and the selection processes of Ageas UK companies and in connection with any subsequent employment or placement, unless otherwise indicated.

It may also be shared amongst the Ageas UK Group companies for these purposes and passed to organisations contracted to provide administration or other relevant services to the appropriate company in the Ageas UK Group.

Your personal information may be transferred or stored outside the European Economic Area. Where this happens the relevant company in the Ageas UK Group will try to ensure that your personal data is protected. Details of countries, to which your personal information has been transferred, can be provided on request.

By providing your personal information you are accepting these statements and are declaring that the information given in this form is complete and true. You are also giving your consent to the information contained in this application or subsequent applications (including sensitive personal information), and any other personal data you may provide separately being used and stored in the manner and to the extent described in this form; and are authorising the relevant company in Ageas UK to verify or have verified on their behalf all statements contained in this application form and to make any necessary reference checks.

You are entitled to receive a copy of the information we hold about you. If you would like a copy of your information, please contact our Data Protection Officer, quoting your name and address and stating that you provided the information via this website. Please note that we are entitled to charge you a small administrative fee for doing this.

Ageas UK as at January 2015 includes Ageas (UK) Limited; Ageas Insurance Limited; UKAIS Limited (Ageas Insurance Solutions Limited); Castle Cover; RIAS; Kwik Fit Insurance Services Limited; Express Insurance Services Limited; The Green Insurance Company Limited and Tesco Underwriting Limited.

Updates to this Policy  

This privacy policy was last updated in August 2016, with wording amended to reflect the launch of Back Me Up (a trading name of Ageas Insurance Limited). The actual policy has not changed.

Please check back regularly to keep informed of updates to this privacy policy.

Subject Access Requests  

Subject Access Requests

Under the Data Protection Act you are entitled to receive a copy of the information we hold about you.
To receive a copy, please contact our Data Protection Officer, providing your name, address and your policy number. We may charge you a small fee for this.

To aid the process for both parties, when requesting your information please try to specify exactly what data it is you require.  Examples of this could be copies of calls, file  notes, correspondence such as letters and emails, engineer reports, loss adjustor reports, and any other claim or policy data that is personal to you.

Please be aware that once we have the information we need to process your request, under the Act we have 40 calendar days in which to respond.

If you require further information on, or wish to complain about, the way that we use your personal information, please write to:

The Data Protection Officer
Ageas Insurance Limited
Ageas House
Hampshire Corporate Park
Templars Way
SO53 3YA