Want to make a complaint?

You can use the contact details below to make a complaint about any aspect of your experience.

Make a complaint

+44 (0) 345 165 5762

To make a complaint about the sale or service in administering your policy, please contact us at this number.

Write to us:
Hood Travel Limited

2nd Floor, Dencora Court, Tylers Avenue, Southend-on-Sea, Essex, SS1 2BB

Email us:
service@ageas-travel.co.uk

 

Make a complaint - claims

+44 (0) 203 336 7440

To make a complaint about a claim on your policy (except Gadget Cover or Financial Failure) please call us on this number.

Write to us:
Complaints team, 
AXA partners,
The Quadrangle, 106-118 Station Road, Redhill, RH1 1PR

Email us:
claimcomplaints@axa-assistance.co.uk

Make a complaint - Financial Failure

+44(0) 203 758 0840

To make a complaint about a claim under the Financial Cover section, please call us on this number.

Write to us:
Compliance Officer
Liberty Mutual Insurance
Europe SE
20 Fenchurch Street
London
EC3M 3AW

Email us: complaints@libertyglobalgroup.com

Make a complaint - Gadget claims

0330 175 7853


To make a complaint about a claim under the Gadget Cover section, please call us on this number.

Write to us:
Customer Relations Officer
Taurus Insurance Service Limited,
Suite 2209-2217 Eurotowers, Europort Road, Gibraltar

Email us:
gadget.complaints@taurus.gi