Contact us

If you’re looking for help to purchase a policy, please contact our Customer Service team. Alternatively, you can use this form if you just have a question about the cover we offer.

Changing your Car policy:

If you choose to make a change via your online account, there's no admin fee.

However, if you make changes to your policy via email, phone, post or live chat, you will be charged a £25 admin fee.

To find out what changes you can make via your online account please watch this online tutorial

All other changes need to be made by contacting our Customer Service team and we won’t charge an admin fee for these.

Changing your Van policy:

If you need to make a change to a Van policy, you will need to contact our Customer Service team.

If you choose to make a change via your online account, there's no admin fee.

However, if you make changes to your policy via email, phone, post or live chat, you will be charged a £20 admin fee.

To find out what changes you can make via your online account please watch this online tutorial

All other changes need to be made by contacting our Customer Service team and we won’t charge an admin fee for these.

If you've received your renewal invitation and want to make a change to your policy before renewing, please contact our Customer Service team. Alternatively, you can use this form for general questions about your renewal.

**Price Promise**
We want to keep your renewal easy and save you time by not having to contact us. So we’ve given you our final price based on your current cover and information we hold.

Looking to make a new claim? Our online claims service is the quickest way to register a car or home claim. Visit our online claims service

Did you know that you can upload your NCD via your online account at My Ageas?

For other options, please visit NCD Help for customers

You can ask general questions about payment terms using this form, but you can't make a payment, and you must not provide payment card information.

You can use your online account to find information on Direct Debits or pay outstanding balances.

To make a payment online, please visit My Account

If you’re having difficulties logging into your online account, you can reset your username and password by visiting My Account. 

It’s quick and easy to cancel your policy using your online account, just visit My Account

If you’re looking to cancel a Van policy, please contact our Customer Service team or email us using van@ageas.co.uk.