Car insurance renewal

Save time with our virtual assistant

If you can’t find what you need it can also direct you to the easiest way to contact us.
Bought your policy through a broker, partner or intermediary? Broker help.

Need More Help?

Making Changes

How do I change or add a driver? How do I change my car details? How do I change my address?

View all change questions

Cancellations

How do I cancel my car insurance policy midterm? How do I cancel my car insurance policy at renewal? What do I do if the policyholder has passed away?

View all cancellations questions

No Claims Discount

What do you accept as proof of no claims discount? How do I upload my proof of no claims discount? My proof of NCD doesn't meet the criteria

View all NCD questions

My Cover

Can I drive other cars? What's a policy excess? Can I drive other cars?

View all cover questions

Policy Renewal

How do I renew my car insurance policy? Why is my renewal price different? How do I change my payment details for renewal?

View all renewals questions

Payments

I'm worried about missing a payment I’ve missed a monthly payment Can I change my bank details or direct debit?

View all payments questions

Online account

How do I log into My account? Large print / Braille documents How do I reset my online account username or password

View all online account questions

Brexit Information

Standard - Do I need a Green Card to drive in the EU? Essentials - Do I need a Green Card to drive in the EU?

View all Brexit questions

Other

What charities do you support? Careers Diversity and inclusion

View all other questions

Car insurance renewal questions

Car Insurance - Making Changes