Home cancellation FAQs

How do I cancel my insurance policy midterm?

Please speak to a member of our Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

How do I cancel my renewal?

To cancel your renewal please follow these steps:

Log in to your online account
Click on 'my home’ or ‘my car’
Underneath 'manage renewals' click on 'cancel my renewal'
Click on the reason you would like to cancel your insurance
Finally click 'cancel my renewal' and you are done
You will then receive your documents by your preferred delivery method shortly.

You can log in to your online account here: https://my.ageas.co.uk/login

What do I need to do once my policy has been cancelled?

Please be aware that your mortgage provider may require you to have Buildings Insurance.

What is the cooling off period?

You have 14 days from either the purchase date of the policy, or the date you receive the policy documentation (whichever is later) to cancel your cover. This is called the cooling off period. During the cooling off period there is no administration fee for cancellation; after the cooling off period the cancellation fee is £35.

Please note, if your cover has already started, you will be charged for the time of cover in addition to any applicable fees.

What are the cancellation charges?

You have 14 days from either the purchase date of the policy, or the date you receive the policy documentation (whichever is later) to cancel your cover. This is called the cooling off period. During the cooling off period there is no administration fee for cancellation; after the cooling off period the cancellation fee is £35 for Home and £50 for Car. Please note, if your cover has already started, you will be charged for the time of cover in addition to any applicable fees.

To cancel your policy, please follow the steps below:

Click on 'My home'
Select 'Thinking of leaving us' at the bottom of the page
Select reason for cancellation
Select when you would like your policy to end
Follow the steps to complete your cancellation.

You can log in to your online account here: https://my.ageas.co.uk/login

If you have purchased additional cover, you will be entitled to a full refund during the cooling off period provided no claims have been made. After the cooling off period no refund will be provided.

What do I do if the policyholder has passed away?

If you are facing a difficult time, we want to do our best to help and would like to speak to you directly. You can either complete a form or give us a call.

Why has my policy been cancelled?

Please speak to a member of our Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

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