Home insurance cover questions

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Make Changes

How do I change my address? How do I change my occupation? How do I remove buildings or contents cover?

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Cancellations

How do I cancel my home insurance policy midterm? How do I cancel my home insurance policy at renewal? What are the cancellation charges? What do I do if the policyholder has passed away?

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My Cover

What does home legal expenses cover include? What does home emergency cover include? What's a policy excess?

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Renewing

How do I renew my home insurance policy? How do I change my payment details for renewal? How can I stop auto-renewal?

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Payments

I'm worried about missing a payment I’ve missed a monthly payment How do I change my payment date?

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Online Account

How do I log into My account? Online account showing old policy / online account for multiple policies How do I reset my online account username or password

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Other

What charities do you support? Diversity and inclusion Retrieve a quote

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