Home insurance - online account FAQs

How can I contact you?

Please can you confirm whether you purchased your policy directly with us (including price comparison websites) or through Amazon?

Direct: You can view your policy documents and make changes quickly and easily online. Just go to your online account using the link https://my.ageas.co.uk/

Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

 We know your time is precious, so we wanted to make you aware that during our busiest times, you may have to wait over 15 minutes to speak to one of our telephone consultants.

Amazon: You can view your policy documents and make changes quickly and easily online. Just go to your online account using the link https://my.ageas.co.uk/

Live Chat team via our Virtual Assistant or call us on 0345 166 6384. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

How do I log in to My account?

Please make sure you are entering your username and password in the correct case as our site is case sensitive. If you are still having trouble logging in, please try to retrieve your username or reset your password on the login page. You can log in to your account using the link https://my.ageas.co.uk/

Online account showing old policy / online account for multiple policies

You can find your new policy in your online account by following the steps below:

• Log in to your online account
• On the "My Car" or "My Home" page, click the registration number plate or home address
• A drop down will appear, with the policies linked to your online account
• Here you can select the relevant policy you wish to view

Alternatively please speak to a member of our Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

I don’t have an online account

You can register for an online account by clicking the following link and then clicking ‘Create Account’: https://my.ageas.co.uk/login

How do I view my policy details?

You can find your documents in your online account or you can see all our  policy documents here.

How do I get large print or Braille documents?

If you need your documents in a different format, such as large print or braille, please speak to a member of our Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

I’m unable to open my documents

Please speak to a member of our Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

How do I reset my online account username or password?

Forgotten Password: If you have forgotten your password then please reset it with the link: https://my.ageas.co.uk/forgot_password. The link can also take up to one hour to come through and might be in your junk/spam folder.

Forgotten Username: Your username is your email address.

Save time with our virtual assistant

If you can’t find what you need it can also direct you to the easiest way to contact us.
Bought your policy through a broker, partner or intermediary? Broker help.