Home insurance - other FAQs

How do I make a claim?

You can make a claim online 24/7. Simply visit our e-claims portal, select the relevant insurance product and we'll guide you through the process as quickly and easily as we can.

Will making a claim affect the cost of my policy?

Making a claim can sometimes lead to an increase in renewal price, but this will be based on the individual circumstances of the incident.

What charities do you support?

Ageas are proud to support Air Ambulance. You can read more here. https://www.ageas.co.uk/about-ageas/air-ambulances-uk/

How do I find my Ageas policy that I bought on Amazon?

Your policy number will be in your welcome email from us, as well as your policy documents or renewal invite, under ‘Key details’. Please remember to check your junk folder. You can manage your policy online here. https://my.ageas.co.uk/login

Where can I find your annual report?

You can find our annual reports here. https://www.ageas.co.uk/important-information/report-and-accounts/

How do I find your website for brokers?

Please visit here. https://www.ageasbroker.co.uk/

Do you offer business insurance?

We no longer offer business insurance but if you have a question about an existing policy then you can find our contact information here. Contact Us - Business Insurance - Ageas

Do you offer commercial insurance?

We no longer offer business insurance but if you have a question about an existing policy then you can find our contact information here. Contact Us - Business Insurance - Ageas

Do you offer employers liability insurance?

We no longer offer business insurance but if you have a question about an existing policy then you can find our contact information here. Contact Us - Business Insurance - Ageas

Do you offer public liability insurance?

Public Liability is not available on all policies. You can check your policy documents to see if you have this cover by logging in to your online account: https://my.ageas.co.uk/login

How can I find out about possible careers at Ageas?

You can find out about working at Ageas and the jobs currently available here. https://www.ageas.co.uk/careers/

How do I make a complaint?

We are sorry to hear you need to make a complaint. Please speak to a member of our Live Chat team via our Virtual Assistant, call us or email us at help@ageas.co.uk. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

What is your diversity and inclusion policy?

You can find out about our Diversity and Inclusion here. https://www.ageas.co.uk/important-information/board-diversity-and-inclusion-statement/

What are your opening hours?

Customer Services: Our call centres are open Monday to Friday from 08:30 - 18:00 and Saturdays from 08:30 - 16:00. You can also speak to a human colleague on our website on Monday to Friday from 08:30 - 17:55 and on Saturdays from 08:30 - 15:55 (please be aware our hours might differ on bank holidays).

Claims: Our Claims Team is open 24 hours a day in order for you to report a claim.

Where can I find your policy wording?

You can follow the below link to view your policy booklet: https://www.ageas.co.uk/policy-documents/

How can I get a refund?

Has the refund been processed by one of our consultants or online?

Online: Please speak to a member of our Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

Consultant: Refunds can take up to 72 hours before they show in your account. If it has been longer than 72 hours, then please speak to a member of our Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

Please note that if you have made a claim then there is no entitlement to a refund of premium.

How do I retrieve a quote?

Please visit our website and click 'Retrieve your quote', where you can enter your quote reference number and details.

https://www.ageas.co.uk/home-insurance/

Amazon: Your quote will automatically be saved once you reach the ‘Checkout’ page.

To retrieve your home insurance quote please log in to your Amazon account, then go to your Amazon Insurance Store and your quote will be saved under ‘Your insurance page’.

Save time with our virtual assistant

If you can’t find what you need it can also direct you to the easiest way to contact us.
Bought your policy through a broker, partner or intermediary? Broker help.