Home insurance payment questions

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Home Insurance - Payments

I'm worried about missing a payment
I’ve missed a monthly payment
I've missed my annual payment
Can I change my bank details or direct debit?
Can I change my card details?
How do I change my payment date?
Important information about credit
Where's my refund?
You’ve collected a payment after my policy’s been cancelled
Haven’t got a payment code for Strong Customer Authentication (SCA)
Default fees

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Make Changes

How do I change my address? How do I change my occupation? How do I remove buildings or contents cover?
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Cancellations

How do I cancel my home insurance policy midterm? How do I cancel my home insurance policy at renewal? What are the cancellation charges? What do I do if the policyholder has passed away?
View all cancellation questions

My Cover

What does home legal expenses cover include? What does home emergency cover include? What's a policy excess?
View all cover questions

Renewing

How do I renew my home insurance policy? How do I change my payment details for renewal? How can I stop auto-renewal?
View all renewal questions

Payments

I'm worried about missing a payment I’ve missed a monthly payment How do I change my payment date?
View all payment questions

Online Account

How do I log into My account? Online account showing old policy / online account for multiple policies How do I reset my online account username or password
View all online account questions

Other

What charities do you support? Diversity and inclusion Retrieve a quote
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