Pet insurance

Need to contact us about your policy or your pet?

To help us get you through to the right person we need to know whether you'd like to speak about your policy or get help with your pet

If you would like to discuss your policy, make a claim or place a complaint, there are a number of quick ways to get in touch.

How to get in touch

Discuss your policy

0345 165 0928

If you'd like to discuss or make changes to your policy, please call us using this number.

Lines are open: Mon to Fri 8:00am - 8:00pm and Saturday 9:00am - 2:00pm. 

Speak to our Claims Team

0345 165 0928

Please call us on this number if you'd like to make or discuss a pet insurance claim.

Lines are open: Mon to Fri 8:00am - 6:00pm and Saturday 9:00am - 2:00pm.

Make a complaint

Click here to find the best ways to make a complaint.

If you need help with your pet, there are a number of ways we can help. Just use the contact details below to get in touch.

How to get in touch

24 Hour Vet Helpline

0333 332 7928

If you have a health question or concern about your pet you can call our helpline and speak to a qualified veterinary nurse.

Lines are open 24 hours a day, 7 days a week.

Find a Vet or Pet Minder

0345 165 0928

If you or your pet are away from home whilst in the United Kingdom, Northern Ireland, Isle of Man, and Channel Islands and your pet needs urgent veterinary care, we can help you find the nearest vet for you. We can also help you locate a registered pet minder nationally.

Lines open Mon to Fri 8:00am - 6:00pm and Saturday 9:00am - 2:00pm.

Bereavement Counselling and Pet Legal

0333 003 2258

We offer an understanding, confidential and professional service enabling you to talk for as long as you need about the death or illness of your pet. We also have lawyers available to provide advice and explain legal issues in in a friendly and helpful way.

Lines open Mon to Fri 8:00am - 6:00pm and Saturday 9:00am - 2:00pm.

We're here to help when you need us.

 

Our 24/7 Vet helpline offers a telephone service and an online chat service that give you a quick and easy way to talk through any health concerns you may have about your dog or cat.

Find out more