Fraud support
Fraud support
How we can help
Fraud and scams continue to rise in the UK, and they are becoming more and more sophisticated to try and catch us unaware. If you’ve been the victim of a scam or fraudulent activity, not only does it come with a monetary cost, but it could also have a detrimental effect on your mental health and confidence. But remember, you’re not alone, even the most aware of us get caught out too, it can happen to anyone. We’re here to help and support.
If you’ve been the victim of a scam or fraud, we’re on your side. If it’s had an adverse effect on your finances or mental health, we can help you get through it.
If you’re finding it hard to make day-to-day payments, please tell us as soon as you can. We’re here to help and can also guide you to the additional support that’s available.
You can also receive free and independent debt advice from charities including Money Helper, to make it easier for you to find the right help. See our list of charities and organisations who can help.
Visit the help centre:
Get help with car payment questions
Get help with home payment questions
Please note, this page is to support our customers who are worried about their personal finances.
Talk to us
We understand that life can bring challenges and is different for everyone. If you’re struggling to keep up with payments,or finding things challenging, we’re here to support you as best we can.
If you’d like to speak to us
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.
You can call us on 0345 165 5773. Our Live Chat and Call Centre teams are available Monday to Friday 8.30-6pm and Saturday 8.30-4pm.
Need more help?
Need help with managing your account?
Where else can I get help?
If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.