Payment support
Payment relief support
How we can help
With households nationwide struggling to pay their bills, many people are understandably worried about the rising cost of living. Whether you’re facing rising bills or are concerned about paying your premiums, we may be able to help make your insurance affordable and flexible.
To regain control of your finances, it’s best to avoid missing any of your arranged payments and speak to us as soon as you can. If you need help with practical money matters or personal support; whatever it is, we’re here to help you get back on track.
You can also receive free and independent debt advice from charities including Money Helper, to make it easier for you to find the right help. See our list of charities and organisations who can help.
Visit the help centre:
Get help with car payment questions
Get help with home payment questions
Please note, this page is for our customers who are finding it hard to pay their household bills and are seeking support.
Talk to us
We understand that life can bring challenges and is different for everyone. If you’re struggling to keep up with payments,or finding things challenging, we’re here to support you as best we can.
If you’d like to speak to us
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.
You can call us on 0345 165 5773. Our Live Chat and Call Centre teams are available Monday to Friday 8.30-6pm and Saturday 8.30-4pm.
Need more help?
Need help with managing your account?
Where else can I get help?
If you need additional support with your health, wellbeing or finances, you don't have to face anything alone. There are numerous charities and organisations you can reach out to.