Van insurance - other FAQs
Van Insurance - Other
How do I make a claim?
You can make a claim online 24/7. Simply visit our e-claims portal, select the relevant insurance product and we'll guide you through the process as quickly and easily as we can.
Will making a claim affect the cost of my policy?
Making a claim can sometimes lead to an increase in renewal price, but this often is based on the individual circumstances of the incident.
What charities do you support?
Ageas are proud to support Air Ambulance. You can read more here. https://www.ageas.co.uk/about-ageas/air-ambulances-uk/
Where can I find your annual report?
You can find our annual reports here. https://www.ageas.co.uk/important-information/report-and-accounts/
How do I find your website for brokers?
Please visit here. https://www.ageasbroker.co.uk/
Do you offer camper van insurance?
We only sell camper van insurance via brokers. If you need to contact us to make a claim, then click here. Contact Us - Other Insurance Products - Ageas
Do you offer caravan insurance?
We only sell caravan insurance via brokers. If you need to contact us to make a claim, then click here. Contact Us - Other Insurance Products - Ageas
Your motor policy will cover you using your van to tow any single trailer-caravan or broken-down vehicle while it is attached to your van and if allowed by law, provided it is not being towed for hire or reward.
Do you offer commercial insurance?
We no longer offer business insurance but if you have a question about an existing policy then you can find our contact information here. Contact Us - Business Insurance - Ageas
Do you offer employers liability insurance?
We no longer offer business insurance but if you have a question about an existing policy then you can find our contact information here. Contact Us - Business Insurance - Ageas
Do you offer fleet insurance?
We no longer offer fleet insurance but if you have a question about an existing policy then you can find our contact information here. Contact Us - Business Insurance - Ageas
Do you offer gap insurance?
Unfortunately, gap insurance is not a product we offer at Ageas. Please visit our website for a list of products we offer. Link to other products given - https://www.ageas.co.uk/contact-us/business-insurance/
Do you offer learner driver insurance?
Unfortunately, we are only able to insure people who hold a full UK driving license.
Do you offer motorcycle insurance?
We offer motorcycle insurance via brokers. You can find out more here. Motorcycle Insurance - Ageas
Do you offer multicar insurance?
Unfortunately, we do not offer multi van policies. However, to get a quote for a second vehicle please visit the following link: https://www.ageas.co.uk/
Do you offer public liability insurance?
Public Liability is not available on all policies. You can check your policy documents to see if you have this cover by logging in to your online account: https://my.ageas.co.uk/login
How can I find out about possible careers at Ageas?
You can find out about working at Ageas and the jobs currently available here. https://www.ageas.co.uk/careers/
How do I make a complaint?
We are sorry to hear you need to make a complaint. Please speak to a member of our Live Chat team via our Virtual Assistant, call us or email us at help@ageas.co.uk. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
What is your diversity and inclusion policy?
You can find out about our Diversity and Inclusion here. https://www.ageas.co.uk/important-information/board-diversity-and-inclusion-statement/
How do I log onto the MID?
It can take up to 72 hours for the Motor Insurance Database to be updated. Your cover will start on the date shown on your policy documents.
What are your opening hours?
Customer Services: Our call centres are open Monday to Friday from 08:30 - 18:00 and Saturdays from 08:30 - 16:00. You can also speak to a human colleague on our website on Monday to Friday from 08:30 - 17:55 and on Saturdays from 08:30 - 15:55 (please be aware our hours might differ on bank holidays).
Claims: Our Claims Team is open 24 hours a day in order for you to report a claim.
Where can I find your policy wording?
You can follow the below link to view your policy booklet: https://www.ageas.co.uk/policy-documents/
How can I get a refund?
Has the refund been processed by one of our consultants or online?
Online: Please speak to a member of our Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
Consultant: Refunds can take up to 72 hours before they show in your account. If it has been longer than 72 hours, then please speak to a member of our Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
Please note that if you have made a claim then there is no entitlement to a refund of premium.
How do I retrieve a quote?
Please click on 'Start Your Quote' and scroll towards the right-hand side of your screen. Please then select 'Retrieve Your Quote' and enter your quote reference number and data protection details. You can find your quote reference number on the email we sent to you when your quote was initially saved.
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