Welcome to the Ageas UK newsroom. You can find all our latest press releases, articles and contact details for journalists and media resources here.
Press releases
All information in our press releases is correct at the time of publication
Ageas announces exclusive negotiations to strengthen its partnership with UK over 50s specialist Saga
Ageas announces that it has entered into exclusive negotiations with Saga plc, the UK specialist provider of products and services to people aged over 50, to establish a 20-year partnership with Saga Services Limited (SSL) for the distribution of personal lines Motor and Home insurance products to Saga's customers.
FDS Fraud Prevention Tool
Ageas enhances its fraud prevention with early adoption of advanced AI forensics tool.
Ageas UK awarded customer service accreditation again
As part of its ongoing commitment to customer excellence, for the second consecutive time Ageas has achieved the Institute of Customer Service’s (ICS) ServiceMark accreditation.
Ageas strengthens broker and partner distribution team
Iain Belson appointed as Director of Distribution, while Beth Pilgrim joins as Strategic Portfolio Manager.
Laptops for Schools
Ageas, a local employer, is proud to announce the latest milestone in its ongoing “Laptops for Schools” initiative, with the donation of 10 laptops to Holmleigh Park High School, Gloucester.
Northern England, Wales and Southern Scotland advised that there’s a storm coming
The Meteorological Office has issued a weather warning for Storm Lilian that is expected to bring damaging winds and heavy widespread rain to Northern England, Wales and Southern Scotland.
Ageas reveals new “Crash for Cash” Scam Trend Targeting Van Drivers
Ageas, one of the UK’s largest motor insurers, has identified a worrying new trend of so called “crash for cash” scams involving vans and mopeds; migrating into urban areas outside London.
Ageas UK announces Aurore Lecanon as new Chief Risk Officer
Ageas UK is pleased to announce the appointment of Aurore Lecanon as its new Chief Risk Officer (CRO).
Leading the way: Ageas offers paid leave for carers, going beyond statutory unpaid leave
Ahead of Carers Week 2024, Ageas is proud to announce the launch of Supporting Carers @ Ageas, an initiative designed to support employees alongside their professional roles.
Ageas launches new sustainable motor repairs workshop
Ageas is at the forefront of using green parts and a repair over replace approach to be more sustainable in vehicle repairs.
Ageas UK appoints new Head of Claims Data and Analytics
Ageas UK has announced that Philippa King has been appointed to a new role as Head of Claims Data and Analytics.
False burglary claim leads to criminal conviction
When an Ageas customer reported a break-in at his home, it seemed like a straightforward claim.
Flood Recovery the ‘Flood Mary’ way supported by Ageas
To help people navigate the devastation and shock of having their homes flooded, Flood Mary has launched a comprehensive flood recovery guide.
Ageas UK appoints new Chief Information Officer
Mark Tyrrell has been appointed as Ageas UK’s new Chief Information Officer (CIO).
Ageas first to forecast geographical impact of extreme weather for its customers with WeatherNet
In response to the increase in extreme weather events, Ageas is the first Personal Lines insurer to incorporate WeatherNet’s SurgeCast application.
Ageas is recognised as a Top Employer 2024 in UK
Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.
Ageas UK appoints new Head of Home and Supplier Relationships
Ageas UK has announced that William Quibell has been appointed to a new role as Head of Home and Supplier Relationships.
Southern England and Wales advised that there’s a storm coming
The Meteorological Office has issued a weather warning for Storm Ciarán that is expected to bring damaging winds and heavy widespread rain to southern England and Wales on Thursday 2nd November.
Brown & Brown Insurance Brokers sign new deal with Ageas Insurance
Brown & Brown has signed a new deal for Ageas Insurance to become a partner insurer panel member for its home, personal motor and van insurance in the UK. This deal will run until 2026.
Yoga appoints Ageas insurance to its van panel
Online insurance broker Yoga is now offering Ageas van insurance to its customers as it continues its mission to put control in the hands of drivers.
Ageas appoints Nerissa Naidu to its UK Board
Nerissa Naidu has been appointed as an Independent Non-Executive Director for the Ageas UK Board, replacing Greg Ball whose tenure with Ageas recently came to an end.
Ageas UK appoints new HR Director
Ageas UK has announced a new HR Director, following Lyn Nicholls' decision to retire.
Ageas is recognised as a Top Employer 2023 in UK
The 2023 Top Employers have been announced and Ageas has been recognised as a Top Employer in the UK.
Ageas UK announces changes to UK Executive Team
Ageas UK makes two significant Executive Team appointments as Ageas Group draws on UK expertise.
Articles
National Customer Service Week – the future of service
Ageas is committed to service excellence, and to mark National Customer Service Week (NCSW), Customer Operations Director Caroline King reflects on the technological initiatives Ageas is using to improve the service it offers customers.
National Inclusion Week 2024
This year's theme is 'Impact Matters'. As Ageas’s HR Director, Sian Myers reflects on why diversity and inclusion (D&I) is so fundamental and why it’s such an integral part of the business’ Environmental, Social and Governance (ESG) framework.
Staying ahead of the weather
As the UK’s first insurer to incorporate WeatherNet’s SurgeCast application with the precise geographical location of its policyholders, Claims Director Stephen Linklater shares how this data-driven solution is helping to support Ageas’s customers.
Customer service as a profession
To mark National Customer Service Week, Caroline King, Customer Operations Director here at Ageas UK, shares her thoughts on how customer service has evolved and how we can build recognition of it as a valued career and profession.
Compliance: doing the right thing
We’re shining a light on this fundamental backstage function, talking to Michelle Andrews about working in the fast-paced world of regulation and the satisfaction she gets from her job.
Customer stories
Supporting customers in the fight against scammers
Committed to tackling and investigating insurance fraud, Ageas worked with a customer to stop “crash for cash” scam. First reported in London in 2023, “crash for cash” scams involving mopeds are now spreading to urban areas across the UK.
Rias works with local charity to offer free security doorbell with installation for a number of its customers
For customers either aged 60 and over or that meet the Blue Lamp Trust’s vulnerability criteria, this offers added security and peace of mind to Rias home insurance policyholders.
Rias joins forces with charity to offer free installation of a Ring Doorbell for a number of its customers
For customers aged 60 and over or that meet the Blue Lamp Trust's vulnerability criteria, this programme aims to provide added security and peace of mind to Rias home insurance policyholders.
When offers of help aren’t quite what they seem
Ageas is committed to tackling insurance fraud. As an organisation it is constantly innovating, and as an insurer, it continues to work closely with governing bodies and its competitors to support honest customers.
Quick repair for customer’s car with Ageas’s sustainable supplier
After suffering a minor car accident, Janet Strang experienced first-hand the benefits of Ageas’s sustainable repair solutions.
Making claim online leads to quick resolution for Ageas customer
To enable their customers to have more choice on how they make claims, Ageas customers can report a range of claims online.
Bathroom repair “looks so nice we’ve considered offering guided tours”
Home insurance is there for when the unexpected happens. After a water leak caused extensive damage to their bathroom, Mr and Mrs Mansfield were impressed with the service Ageas provided.
Praise on social media for compassionate call handler
A car accident alone can often be a traumatic event, but it will never just be the only thing going on in someone’s life. This was the case for Mr Trafford who called the Ageas claims department to report an incident.
Rias customer claims after hailstorm pierces conservatory roof
2023 has seen a fair amount of extreme weather, and Rias is on hand to support customers who are impacted by these conditions.
Flood recovery begins for the Hulton family after claim is closed swiftly
Ageas is working hard to support its customers impacted by extreme weather events and settle claims quickly.
Ageas gets Molly back on the road after Luton Airport car park fire
Molly Langdon was only two days into her long-awaited Spanish holiday when she discovered her car was one of thousands caught in a major fire at Luton Airport car park.
Ageas settles claim quickly with innovative technology
As extreme weather events continue to impact homeowners, Ageas is working hard to settle claims as quickly and efficiently as possible for its customers.
Ageas’s emergency payment helps support victims of flooding
With one in six UK properties at risk of flooding in 2023, Ageas is helping to protect and support its customers that are impacted.