Ant Middle replaces Chief Customer Officer with two new appointments

Caroline King appointed Customer Operations Director for Ageas UK

In his first month as CEO for Ageas UK, Ant Middle has created two new positions to replace his former Chief Customer Officer role.

Caroline King has been appointed Customer Operations Director, assuming responsibility for front line sales and service operations alongside the business-wide customer service strategy. Caroline joined Ageas in 2014 with extensive experience of leading customer operations within the industry. In her time with Ageas, she has significantly transformed the company’s front line sales and service function, delivering both financial benefits and award-winning customer delivery.

A Chief Distribution Officer will be appointed to lead both Ageas’s intermediated and direct to customer distribution channels. Significant progress has been made in the recruitment of this role, with the appointment to be announced in the coming months. The role will work with Mark Auchterlonie, Darren Whittaker and Russell White, who were appointed as Directors of Distribution last year further cementing Ageas’s commitment to the intermediated market.

Commenting on the appointments, Ant said: As I take on the role of CEO, my priority is to lead Ageas to emerge strongly from the current situation. We remain financially strong, we have a sound strategy, and the priorities we set out at the start of the year remain highly relevant. If anything, our experience in recent months has enhanced our focus on some elements of our strategic development, not least our desire to grow profitably over time and maintain our reputation for customer service and claims excellence.

I welcome the broad and valuable experience that Caroline brings to the executive team, ensuring both the customer and our customer facing colleagues are at the forefront of the strategic decisions we make.  I am well advanced in the process of recruiting for the Chief Distribution Officer and look forward to announcing that news in the near future.

The appointments are subject to the usual regulatory approvals.